Understand what happened to an email

Activity shows the latest 50 emails. A campaign card also summarizes that campaign's delivery counts.

Queued means delivery is pending. Sent or Accepted, delivery unconfirmed means the provider accepted the send without confirmed delivery.

Delivered means the recipient's mail server accepted the email. It does not prove inbox placement or that someone read it.

1. Open Email → the website → Activity.
2. Find the message by subject and time.
3. Read its status, then compare it with the flow or campaign state.
4. Use Refresh to request the latest results.

Waiting for sending allowance means a provider limit postponed delivery. Waiting for previous email means an earlier flow step must send first.

Paused refers to a paused campaign. Waiting for email service indicates a temporary service problem.

1. Check the campaign's schedule and pause state.
2. Check the flow's delays and earlier steps.
3. Confirm that the sender remains ready and the owner's plan is eligible.
4. Let an eligible queued message continue instead of creating another copy.

A scheduled time is an earliest send request, not a guarantee. Do not promise an exact recipient arrival time.

An email rejection can point to content or recipient problems. A connection or missing-sender message needs account attention.

Delivery unconfirmed; automatic retries stopped means the system cannot safely establish the result and has stopped automatic recovery.

1. Read the visible error and check the affected sender or recipient.
2. Check the recipient's status in Contacts.
3. Use Help for a connection failure or an unconfirmed outcome.
4. Confirm the actual result before manually sending another message.

A bounced or complained-about address can be suppressed. Importing it again does not remove that protection.

A saved lead and an email sequence are separate outcomes. Start by confirming that the enquiry exists.

1. Find the new submission in Leads or the site's Forms tab.
2. Confirm that it includes an email address.
3. Check that the flow was on before the submission.
4. Compare its Form name with the actual form identifier.
5. Check recipient unsubscribe or suppression status.
6. Check for an existing overlapping sequence for that contact and flow.

• Flow rules and timing

Use Help in the app. Include the site name, workflow name, approximate time, and the visible status.

State whether the issue is a missing lead, a queued email, a delivery failure, or a missing reply. Those require different checks.

Do not paste secret keys or the full customer conversation into a general screenshot. Redact private details that do not help diagnose the issue.