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Account and access

Find your account controls and get help

Manage the profile, find plan and API controls, restore confirmation prompts, and send a useful support request.

Who this helps
Everyone with a Webrenew account.
Before starting
Sign in with the account that owns or has access to the relevant website.
Done when
The account details are correct and any support request describes a reproducible problem.

01

Update the profile

Open Settings from the account menu. Profile lets the account holder update their avatar and full name.

Email is read-only here because it comes from the sign-in provider. It also receives account communications.

  1. Review the displayed account email.
  2. Update the avatar or Full name if needed.
  3. Select Save changes and check the confirmation.

If a site is missing, first check the signed-in account and collaborator access. A different sign-in email can lead to a different account.

02

Use the right settings area

Usage shows the Launch plan, AI allowance, website count, and storage. Billing contains billing and payment-method controls.

API keys supports the documented Storage API. A storage key is not a general-purpose key for every Launch feature.

03

Review privacy and confirmation preferences

Profile includes Privacy choices for webrenew.com and confirmation preferences for supported actions.

A privacy choice on webrenew.com does not configure consent for a separate customer website. Each website's own scripts and notices need appropriate setup.

  1. Open Profile and find the relevant preferences card.
  2. Review saved confirmation choices if an expected prompt no longer appears.
  3. Use Manage privacy choices for this browser's optional webrenew.com tracking choices.

A skipped confirmation does not make deletion reversible. Always read the action label and its consequences.

04

Ask for help with enough context

Use Help in the app or the support option in the account menu. The support form sends the request to the team for an email reply.

  1. Name the site and the action that failed.
  2. Include the affected URL, approximate time, and visible error.
  3. Explain the expected result and what happened instead.
  4. Remove secrets and unnecessary customer details from examples.
  5. Submit and check the Request received confirmation.